We have a dedicated prescriptions team in the practice who deal with all medication requests and queries. We also have a clinical pharmacist and pharmacy technician in the practice team who offer appointments for medication reviews and can deal with prescriptions.
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- visit your local pharmacy (managed repeat service)
- use your repeat slip– ticking the items you need to order and handing this slip into the practice post box or posting it to the practice enclosing a stamped self-addressed envelope for return of the prescription.
- complete a paper repeat prescription order form from reception
- Use OnePharmacy as they offer free delivery across Norwich (our Surgery is a shareholder in OnePharmacy).
The surgery is getting busier and busier with more people on repeat medication for ever increasing complex conditions. The decision was made to stop the taking of prescriptions over the phone to minimise the risk of a potential error causing a significant event.
Collecting your prescription
Please allow us 2 working days to process your prescription, it will then be sent to your nominated pharmacy for them to make up the prescription (this may take up to a further 5 days).
Please order your prescription 7 to 10 days before your run out of your medication.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacy can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication Reviews
To maintain a high quality of service, the doctors would like all patients on regular medication to be reviewed from time to time. Therefore, you may be asked by us to submit a medication review form or book a telephone or face to face appointment for a medication review.
Prescription charges
Find out more about prescription charges (nhs.uk).
You can also find out if you are entitled to free prescriptions.
What to do with old medicines
Take it to your local pharmacy for disposal. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses and NHS-funded treatment, where clinically appropriate, for seven common conditions within certain age ranges under a new service called Pharmacy First:
| Pharmacy First Condition | Age-Range |
| Earache | Children aged 1 to 17 years |
| Infected insect bite | All adults and children aged 1 year and over |
| Impetigo | All adults and children aged 1 year and over |
| Shingles | Adults aged 18 years and over |
| Sinusitis (sinus infection) | Adults and children aged 12 years and over |
| Sore throat | Adults and children aged 5 years and over |
| Uncomplicated urinary tract infections in females | Females aged 16-64 years |
Under the Pharmacy First service, patients with symptoms that suggest one of the above conditions will be able to attend a participating pharmacy to get healthcare advice from the Pharmacist. No appointments are required.
Following a consultation, the pharmacist may decide that over-the counter treatment and/or Self Care advice are appropriate for your symptoms. Or if clinically necessary, the pharmacist will be able to offer an NHS medicine to treat it (NHS prescription charges will apply if you normally pay for medicines supplied on prescription).
Should the pharmacy team be unable to help, then you will be directed to another healthcare professional as appropriate.
Please note that certain exclusions may apply, for example patients who are immunocompromised or those with recurring or chronic symptoms. The pharmacist will ask you questions to understand if you are eligible for this service, and if you aren’t they will signpost you to the most appropriate service for your clinical needs.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
