After many years of accepting repeat prescription requests over the telephone and following discussions within the practice and research within the local area, we have taken the decision to stop taking prescription requests over the telephone from 1st December 2022.

The first and most important reason is safety. We are getting increasing numbers of discrepancies between what the patient says they have ordered and what has been requested by the reception team. Mistakes are likely due to confusion with drug name.

The Practice is getting busier and busier with more people on repeat medication for ever increasing complex conditions. The decision was made to stop the taking of prescriptions over the telephone to minimise the risk of a potential error causing a significant event.

We hope in making this change it will free up our phone lines for patients contacting us for other queries.

So as from 1st December 2022, the practice will not be taking prescription requests over the telephone – you can request your repeat medication by the following methods:

• Order via NHS app
• Order online – to set up an online account, Register for Online Services | Lawson Road Surgery .
• Via your local pharmacy (managed repeat service)
• Using your repeat slip– ticking the items you need to order and handing this slip into the practice post box or posting it to the practice
• Completing a paper repeat prescription order form from reception

We understand that this might not be popular with some patients, but we hope that you will understand that safety is of paramount importance.

Please note that this will not alter the time it takes for us to process a repeat prescription which is 2 working days.

Thank you for your understanding

How to Request Your Repeat Prescriptions

• By using our online Repeat Prescription Request form.
• Request your medication using SystmOnline. If you have not registered for this service, please complete our Register for Online Services form.
• Alternatively, you can visit the surgery to request a prescription or send your request in by post enclosing a stamped self-addressed envelope for return of the prescription.
• By using the NHS app on your smartphone.
• By using One Pharmacy as they offer free delivery across Norwich (our practice is a shareholder in One Pharmacy).

We understand that this might not be popular with some patients, but we hope that you will understand that safety is of paramount importance.

Please note that this will not alter the time it takes for us to process a repeat prescription which is 2 working days.

Thank you for your understanding.

Medication Review

To maintain a high quality of service, the doctors would like all patients on regular medication to be reviewed from time to time. Therefore, you may be asked by your doctor or pharmacist to submit a Medication Review form.

Prescription Ordering

We have a dedicated prescriptions team in the practice who deal with all medication requests and queries. We also have a clinical pharmacist in the practice team who offers appointments for medication reviews and is able to prescribe medication.

Prescription Fees

View the cost of prescriptions on the NHS website.

You can also find out if you are entitled to free prescriptions.